Frequently Asked Questions

  • Centrally managed software and back-end infrastructure reduce customer support requirements and total cost of ownership.
  • Content management and scheduling tools provided by Scala Content Manager, which simplifies the management and control of the system.
  • System configuration capable of providing dynamic content from external data sources such as Events, Emergency Notification System, social media, RSS etc.
  • On-campus support including consultation and training.

Once a desired digital sign file is completed, you can publish to the Content Manager System. For detailed instructions on how to publish a script from Scala Designer, please reference the how-to instructions [PDF 172KB].

Work with your department and IT Support Services to purchase the hardware and software.   Begin the process by entering a support request at https://support.appstate.edu/help.   Upon making this request, a Digital Signage team will meet with the requestor to review the components, costs, timeline and desired signage location(s).  When considering placement of signage, it is advisable to brainstorm about areas where traffic lingers long enough to view content.  A captive audience is ideal (consider elevator bays, cash wraps, and other places where constituents linger.)  ITS will help with the process of contacting Physical Plant for installing networking, power, displays, etc.

Digital signage is centrally administrated through an ITS managed website.  This website allows registered users to create content, playlists, and templates that control what is displayed on the digital signage at their location. Most users on campus will be limited to uploading content for their department or building. To gain access to the Scala Content Manager, please submit a request through https://support.appstate.edu/help.

Digital signage training will take place once a month or based on demand.