Getting Started

SCALA support services are jointly coordinated by Information Technology Services (ITS), University Communications (UComm) and college/area communications liaisons.

Use of the Facilities Operations work order system is required for mounting and electrical needs.

Interested in adding digital signage to your area? 

Any area can create and share appropriate university-wide messages to campus. Having a Scala system is not required.

Campus areas that opt to use digital signage are responsible for identifying content creators and managers as well as the following:

  • Player and screen purchases 
  • Player license purchases 
  • Yearly fees (as appropriate)  

Get Digital Signage

Step 1

Contact digitalsignage@appstate.edu to schedule a consultation to discuss:

  • Estimated costs
  • Mounting and installation
  • Required training (can be completed at any time during this process)
  • Content creation and system management
  • Content sharing
  • And more!

Step 2

Enter an ITS support ticket to request a hardware and license estimate. Direct link to Scala support ticket - must be logged in to access

Step 3 

Enter a Facilities Operations work order request for a mounting and installation estimate. See below for Mounting Accessibility Guidelines.

Step 4 

After estimates have been approved, contact ITS to purchase hardware and license. ITS will coordinate the purchase and bill your area, payable via budget code. 

Sign the Facilities Operations estimate and return to schedule installation.

Step 5

Identify content creators and/or managers, complete required training, create content and share content across campus. And, repeat!

Estimated Cost to Implement

The start-up costs associated with SCALA implementation include hardware, software and license fees. Additional costs include mounting and installation as well as hardware upgrades and/or replacements. 

Start-up Costs

Updated June 2021

  • Player / Screen = $1600.00*
  • Player License = $439.00 each** - see below for additional information about Scala player licenses
  • Mounting / Installation = varies
    May include but not limited to mounting, electrical, data port(s) - contact Facilities Operations to request an estimate

*Approximate cost for 65” screen and Dell Micro OptiPlex 7050 computer. Cost will vary based on screen size and computer selection.

**HD Player license is recommended for campus users (same functionality as the classic license, but limited to one output at 1920x1080). Classic licenses are available if needed ($735.00).

About Scala Player Licenses

Scala is Appalachian State University’s enterprise solution for on-campus digital signage. Individual areas are responsible for system set-up costs — including hardware, mounting and installation, and the player license  — as well as ongoing maintenance. Other costs are centralized with ITS, such as yearly maintenance fees for all university players and the web-based content management system (CMS). 

Once a player license has been purchased, it cannot be discontinued or returned. Therefore, if a campus area elects to discontinue its use of Scala digital signage, ITS, in consultation with University Communications and area communications liaisons, reserves the right to reassign licenses to other areas as needed. 

If said area later decides to reinstall Scala digital signage, they may be required to purchase a new license(s).

Life Expectancy of Players and Screens

The average player should have a life expectancy of at least five years.

Mounting Accessibility Guidelines

To comply with ADA standards, each campus area is responsible for meeting these standards when mounting their displays. Visit Create a Slide to explore designing accessible digital signage.

  • Per ADA guidelines, screens mounted with both edges between 27 inches and 80 inches from the floor should protrude no more than 4 inches horizontally* from the wall if installed in a circulation path.**
  • For best viewability, Appalachian recommends mounting screens with bottom edges at around 70 inches above the floor. Screens with top edges mounted above 80 inches should be angled slightly downward.

*Does not apply if the screen is installed above a barrier, such as a piece of furniture

**ADA's Standards for Accessible Design define a circulation path as: an exterior or interior way of passage provided for pedestrian travel, including but not limited to, walks, hallways, courtyards, elevators, platform lifts, ramps, stairways, and landings

Hardware & Licensing

Information Technology Services (ITS):

  • Coordinates hardware purchases, including screens, players and mounting hardware*
  • Coordinates player licensing
  • Coordinates player imaging as well as system updates and maintenance*
  • Provides player management back-end server support 

*Users should enter an ITS support ticket for more information and/or maintenance requests.

Content Management

University Communications (UComm):

  • Manages digitalsignage@appstate.edu and the Digital Signage Google Group (join now!)
  • Coordinates Digital Signage User Group (meets monthly)
  • Manages approved users
  • Provides training and consultations
  • Creates templates for university use
  • Provides guidance on content creation
  • Coordinates campus distribution of approved slides